We guarantee to respond to technical support queries within 12 hours but we usually respond in well under 12 hours. You will find our technical support staff helpful and responsive.
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Maintenance fee should be settled before service deliver. |
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To ensure quality and enhance productivity, separate engineer will be arranged for individual customer. |
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In case of non-emergency, onsite service will be arranged on the next working day upon notification. |
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Free on-the-phone consultation service for computer or software enquiry. |
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Computer product and software can be purchased close to suppliers' price. |
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Any hardware or software installed by other suppliers, we reserve the rights not to provide maintenance support. |
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Maintenance service doesn't covers parts, separate quotation will be provided for consideration. |
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Onsite technical support will be provided from Monday to Friday, 10am to 6pm. |
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On-the-phone technical support will be provided from Monday to Saturday, 9am to 6pm. |
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On request basis, onsite maintenance or support will be provided on Sunday or public holiday with HK$500 surcharge. |
| Disclaimer: |
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Damages caused by depreciation will not be covered. |
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Service will be terminated on typhoon signal number 8 or above except separate arrangement has been agreed. |
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Daily consumption and depreciation will not be covered (For example, toner and drum of laser printer) |
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Any hardware or software installed by other suppliers, we reserve the rights not to provide maintenance support. |
