In reality, severe IT problems are unlikely to happen among SMEs if their IT systems are maintained properly and regularly. What most SMEs need is basic system maintenance and more importantly, quick and responsive technical support during the course of technical difficulties. For other highly technical IT needs such as disaster handling, software development, system integration, e-commerce solution, or professional technical consultation, the IT support staff hired by most SMEs simply lack the expertise to provide any help.
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Expensive IT staffs stay idle most of the time |
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Insufficient support during difficult times (eg. large number of system malfunctions happening at the same time) |
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Regular IT support staffs cannot handle highly technical IT needs |
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Hard to evaluate the quality of their IT support staff |
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Good IT staffs switch jobs regularly |
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Lower IT operating cost |
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Strong professional IT support team |
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High-quality professional consulting service |
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Leverage of the experience and technical specialties of the outsourcing provider |
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Outsourcing provider is responsible for the complicated IT professional management and training issues |